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Customer Service Representative II (Experienced) (MP#337385)

Manufacturing

Posted 09/07/2026
Temp
Temp
Job ID: 337385

Job Description

Customer Service Representative - Manufacturing (ERP / Epicor) 
Location: Des Plaines, IL 
Pay: $22.00 - $24.00 / hour 
Hours: Monday - Friday, 7:30 AM to 4:00 PM 
Position Type: Full-Time 

Job Overview: 
We are seeking articulate, tech-savvy, and detail-oriented Customer Service Representative in Des Plaines, IL. The ideal candidate has direct experience in a manufacturing environment and proven stability in their work history. You will play a crucial role in managing client accounts, processing orders, and navigating the ERP system (Epicor/Vantage). 

Key Responsibilities: 
  • Customer Support: Respond promptly and professionally to client inquiries via phone, email, and chat.

  • Order & Account Management: Process orders, coordinate client requirements, and update account details with high accuracy.

  • ERP & Data Entry: Efficiently navigate Epicor/Vantage to input data, track orders, and resolve account issues.

  • Proactive Follow-Up: Conduct outbound calls to follow up on customer requests, gather feedback, and share product updates.

  • Problem Resolution: Utilize active listening and critical thinking to troubleshoot client concerns effectively.


Qualifications & Requirements: 
  • Industry Experience: Background in manufacturing customer service or a industrial call center (preferred).
  • Technical Aptitude: Tech-savvy with strong data entry skills; hands-on experience with ERP systems (Epicor/Vantage) or CRM software is a major plus.
  • Work History: Demonstrated longevity and reliability with past employers.
  • Communication: Exceptional verbal and written English skills; bilingual abilities are a plus.
  • Core Competencies: Strong attention to detail, problem-solving mindset, and professional phone etiquette.

Why Apply? 
  • Competitive hourly pay ($22 - $24/hr.)
  • Stable, full-time day shift hours (7:30 AM - 4:00 PM)
  • Collaborative manufacturing team environment

Job Requirements

Apply NOW by Clicking on "Apply Now"

    Or Call Damaris, Ida, Letty, or Sandra at (708) 343-5070

    Or Send your resume to Melrose@BartonStaffing.com

    Or Apply online at www.BartonStaffing.com

    Or We'd love to meet you - come in and apply in person:

          1119 N. 25th Ave.

          Melrose Park, IL 60160


Here is why YOU should work for Barton Staffing Solutions:
  • Weekly Pay every Wednesday – always on time!
  • Medical Insurance Benefit options.
  • Holiday Paid Time Off for long-term good attendance.
  • Referral Program – get paid a BONUS for referring your friends!
  • Many jobs are TEMP-to-HIRE with Long-Term Career Potential!!
  • Employment offers are contingent upon successfully passing a drug test, E-Verify verification, and background check. 

Come in or just call us to ask about these and other reasons working for Barton Staffing Solutions is your best option.

About Des Plaines, IL

Discover exciting job opportunities in the vibrant city of Des Plaines, Illinois! Nestled just north of Chicago, this bustling suburb offers a unique blend of urban convenience and small-town charm. From its close proximity to O'Hare International Airport to its diverse array of dining options featuring traditional Chicago deep-dish pizza, job seekers will find endless growth possibilities in this dynamic area. Explore the job listings today and unlock your potential in a region known for its rich cultural heritage, world-class museums like the Des Plaines History Center, lively entertainment venues like the Des Plaines Theatre, and easy access to recreational havens like Lake Opeka. Join the community and embrace a career in Des Plaines - where opportunity meets enchantment!

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