Customer Service Representative II (Experienced)
GLENDALE HEIGHTS, IL 60139
`` Providing account management support for all customers which may include, but is not limited to:
`` Managing issues (via phone, fax, email or face-to -face).
`` Facilitating customer master data in SAP through working relationship with customers.
`` Generating, editing, analyzing and sending reports as required.
`` Calculating pricing.
`` Handling lead time inquires.
`` Coordinating order change requests.
`` Following through to resolution on all communication by phone and email.
`` Initiating and completing part number set-ups.
`` Facilitating order review meetings with internal groups for new part number set ups and or projects.
`` Researching and processing of credits and debits.
`` Coordinating all forecast activity to include...Review, analysis, communication, approval and entry / change.
`` Entering and managing customer purchase orders received via email, EDI, fax or customer portal website.
`` Reviewing and correcting data received via EDI to include report data, reporting trends to IT.
`` Expediting with Operations, Purchasing, Shipping, Receiving and other departments as needed.
`` Coordinating with internal and external customers to ensure prevention of line down situations.
`` Provide customer with sub options to meet their expedite needs.
`` Performing other duties as assigned.
`` Strong Interpersonal Skills: Must be able to interact with a wide range of personalities across all levels, multiple departments and customer types.
`` Professionalism: Exhibits appropriate behaviors and appearance in all business situations.
`` Customer-Focus: Is able to champion customer issues within the organization with sense of urgency.
`` Communication: Speaks and writes with a grammatically-correct clear, concise and friendly, professional tone; good listening skills are a must.
`` Quality: Demonstrates accuracy and thoroughness, and completes work in timely manner.
`` Problem-Solving Skills: Is able to think quickly and creatively to address issues and obstacles with good business sense. This includes communicating and getting approvals as needed.
`` Initiative: Looks for ways to improve processes and procedures and contribute to team performance.
`` Ownership: Displays ownership when escalating issues to supervisor / management levels reviewing best options and providing detailed information with focus.
`` Computer Skills: Possesses basic computer and Microsoft application skills.
`` Organization: Demonstrates time management and basic organization skills in day to day tasks.
Job Type: Full-time
Education and Experience:
`` 2 or more years of experience in a Customer Service role in a manufacturing organization.
`` GED or High School diploma required.
`` SAP and EDI experience preferred.